Veteran Service Officers

Veteran Service Officers assist and interviews veterans and their dependents to determine eligibility for state and federal Veterans Benefits; Assists veterans in obtaining admission and treatment in VA medical facilities, domiciliary and long term care facilities; assists veterans, dependents, and surviving spouses in the completion of applications for federal and state benefits for areas involving pensions, disability compensation, home and education loans and benefits, available grants, community needs, burial allowances, scholarships, memorial ceremonies, hospital issues, and all other services that need professional assistance and guidance; attends meetings, conferences, and seminars relating to veterans issues; communicates with all elected officials on veterans issues; provides information and guidance to the general public; submits applications to Department of Veterans Affairs for approval; visits veterans and families at home, medical facilities, and nursing homes to provide information, communicates with various state and federal social offices, consults and communicates with law enforcement agencies, VA regional offices and health care system offices and all other offices, agencies, and institutions of importance, to render advice, guidance, and assistance to veterans, their dependents, and survivors.

McLennan County Veteran Service Officer
Steve Hernandez, McLennan County Veterans Service Officer, is an Air Force veteran who has eight years’ experience in advocating for veterans benefits and rights. He has testified before the House Sub-committee on Veterans Affairs in Washington, D.C. on behalf of veterans and the claims backlog. He is also extensively involved in all areas of veteran’s affairs and services at the community, state, and national level. His back ground consists of 6 years military, 15 years in the banking industry, 7 years as a private business owner, 2 years in the bail bond business, and presently his current position as a Veterans Service Officer.
Times of Services: Monday – Friday 8:00 a.m. – 5:00 p.m. or by appointment.
For more information visit

Assistants to the VSO:
Larry Bethea, has served at the McLennan County Veterans Service Office for five years. He retired from the US Army with 26 years of service, is a former MCVA Chairman, VFW Post Commander 8564 (10 years) and Post Service Officer (10 years). He was the VFW District 29 Commander in 2009-2010. He works with veterans in immediate need of resources. He is also involved in the area of veterans’ affairs and services at the community, state, and national level.

Kathy Isham retired from the US Army with 20 years of active service. Following that, she worked at the Waco VA Regional Office. After retiring from the VA, she began volunteering with the Veterans One Stop, assisting with preparing claims and appeals and and helping veterans and their family members become more knowledgeable of their VA benefits. She also helps with finding community assistance for those needing basic needs .

Veteran Service Officers by County:
Steve Hernandez
Veterans One Stop
2010 LaSalle Ave
Waco, TX 76706
254/ 297-7171, Ext. 4118;
(Cell) 254/ 717-8609
(FAX) 254/ 253-4910
Monday – Friday, 8:00 – 5:00
Email: [email protected]

Jody Crawford
405 South Hill
Meridian, TX 76665-4631 254/ 723-1128
By appointment; call anytime
Email: [email protected]s
James Silvio, Asst.
Email: [email protected]

Please contact:
Texas Veterans Commission
Central Texas Veterans Health Care System
Olin E. Teague Veterans’ Center
1901 Veterans Memorial Drive
Bldg. 208, Rm 119
Temple, TX 76504-7451
254/ 743-0549
1-800-423-2111, Ext. 40549
(FAX) 254/ 743-1699
Monday-Friday, 7:30-4:30

Fonzell D. Nealy, Sr.
800 Main St.
Teague, TX 75860-1708
254/ 739-2776;
(FAX) 254/ 739-0939
Tuesday & Thursday, 10:00 – 2:00
[Courthouse, Mount & Main,
Fairfield, TX]
Friday, 10:00 – 1:00
903/ 389-3335

Bradley S. Orban
P.O. Box 882
Hillsboro, TX 76645
254/ 582-4074;
(FAX) 254/ 582-2295
[126 S. Covington, Rm 6
Hillsboro, TX 76645]
Tuesday & Wednesday, 9:00 am – 4 pm;
Thursday – Outreach, 9:00 am – 1:00 pm; Mon. & Fri., as needed
Email: [email protected]

C. Don Beene
205 S. McKinney St.
Mexia, TX 76667-3230
254/ 562-6288
(Cell) 254/625-0509
(FAX) 254/562-3701
[Courthouse Annex]
Tuesday & Wednesday, 8:00-12:00; 1:00-4:00
Email: [email protected]